Get In Touch

Our Location

14 53rd St, suite 728
Brooklyn, NY 11232

Our Warehouse

14 53rd St, suite 728 

Brooklyn, NY 11232

Our Email

help@tenetsco.com 

FREQUENTLY
QUESTIONS ASKED

  1. Do you provide customization options?
    Unfortunately we do not
  2. How long is shipping?
    Due to Covid-19, we do not have an accurate timeframe, however we will constantly update our customers
  3. How long will it take for pre-ordered items to ship?
    About 3-4 weeks after the pre-order period is complete. However, due to Covid-19, it may take longer for.
  4. How long is the pre-order period?
    1 week
  5. How does someone gain access to Platinum Nalia?
    It will be a combination of the amount of money spent, orders, contests, and promotions.
  6. Are there any additional benefits after gaining access to Platinum Nalia?
    Exclusive designs. Bespoke items. Discounts on Black Nalia clothing. Priority customer service.
  7. Do you provide bulk orders for lines?
    Unfortunately, we do not.
  8. Do you provide sizes bigger than what's listed on the website?
    Yes, we do. After you order. Please email us immediately for size change.
  9. Can I cancel my order?
    You have up until the end of the pre-order period to cancel the order. You will not be able to cancel the order after pre-order ends. Further, for any tailored or bespoke items, you will not be able to cancel the order.
  10. Is this company Black owned.
    100%. All the principles are a part of Divine 9 organizations.
  11. What if an item doesn't fit, can we return or exchange?
    We do not accept returns due to the wrong size. We do accept exchanges if the same item is in stock. First, you must send the item to our warehouse where we will inspect the goods. If there is no damage, we will promptly exchange the item if it is in stock.
  12. What if an item doesn't fit, can we return or exchange?
    We do not accept returns due to the wrong size. We do accept exchanges if the same item is in stock. First, you must send the item to our warehouse where we will inspect the goods. If there is no damage, we will promptly exchange the item if it is in stock.